FAQs
How much does it cost?
That depends. When you request a quote a MyHome representative will get in touch to make a viewing appointment.
He or she will then take a quick look around your home (number of rooms, layout, size etc) then provide an on-the-spot quote.
But don’t worry there’s no obligation.
You can then have as much time as you want to think about it and get back to us. Once you give us the go-ahead we will schedule in a cleaning date and time – either as a one-off or on a regular basis.
How do I pay?
It’s easy and convenient. You simply give us your bank or credit card details (which we treat in the strictest of security and confidentiality at all times) and we debit the amount off your card each time.
We will also provide a full invoice each time we visit for your records.
How long does each clean take?
Again that depends. We don’t quote on time, we quote on the job. So, you will pay the same price every time regardless of how many cleaners or how long it takes.
This gives you consistency and also puts the onus back on MyHome to get the job done properly and efficiently.
Can I have a trial period?
A trial period isn’t really required as you can cancel your MyHome service at any time. Just call us up. There’s no obligation with a regular clean to continue the service – but if there is anything you’re not happy with, please tell us as we will always try to resolve or improve rather than lose you as a valued customer.
Can I get a quote first?
Yes of course! Either click on our get a quote section and fill in your details or call us today on 13 22 31. We will then book a viewing appointment for your local manager.
He or she will then take a quick look around your home (number of rooms, layout, size etc) then provide an on-the-spot quote.
What about a key – or access to my property if I’m out at work?
That’s not a problem. We hold keys to most of our customers’ homes as a lot of them work full time.
It goes without saying – we will handle keys in the best interests of security and discretion at all times.
Alternatively, if you’d prefer to be at home when our cleaners visit that’s fine too.
How can I trust your cleaners?
Because our interview, training and vetting procedures help ensure our staff are all highly dependable, careful, discreet and trustworthy.
This is a high priority of ours and one we take very seriously. We have a reputation as one of the best home cleaning services, as such we will do everything within our power to keep it that way.
Are they insured?
Yes – fully. Unlike many private cleaners, our staff are all fully insured so in the event of an accident in your home – you can rest assured MyHome will take care of everything.
Are your products environmentally friendly?
MyHome take their social responsibility seriously and we are always striving to improve our ‘carbon footprint’. As a result we go as far as possible to use products that don’t impact the environment in a negative way.
All of the MyHome products and services are GECA (Good Environmental Choice Australia) certified, which means they are better for the environment and have reduced impact on human health. You can find out more information about what GECA certification means here… https://geca.eco/
What areas do you cover?
We currently service most of greater metropolitan Melbourne some of the suburbs we cover are:
I
M
O
R
S
T
W
If your suburb isn’t listed here, call us on 13 22 31 and we will let you know if we can service your area.
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